Welcome to Darkhorse Emergency

At Darkhorse Emergency, we help public safety organizations develop and sustain strong analytical capabilities. Our mission is to raise the level of decision-making within the fire and EMS sector. Founded in 2008 out of a research institute at the University of Alberta, we bring leading approaches to the most complex problems in emergency services.

For over 15 years, we have developed purpose-built tools that speak the language of emergency services. Our platform is shaped by a deep understanding of fire operations, NFPA standards, and the realities of running a department under operational, political, and community pressures.

Our work is guided by a philosophy to measurably improve the public’s safety. We strive to deliver accurate and predictive analytics with intuitive visualizations that lead to lasting impact in your community. We value expertise transfer and providing you the tools to become experts in your data.

What This Means for You

When we begin an implementation, you get more than software. You gain a partner who understands the 24/7 demands of your service, respects your operational priorities, and works alongside your team to ensure meaningful results from day one.

Our platform unifies your CAD and RMS data, wrangling it into one dataset, and then uses dataset to power our performance analysts and proven predictive model. Used by fire departments across the continent and recognized by the Western Fire Chief’s Association, our platform allows you to diagnose performance issues and test potential solutions before putting your shoulder to the wheel.

Our platform is made of 4 integrated tools:

• Response
  • HQ
    • HQ serves as a live command center monitoring key performance indicators like incident volume and response performance. It provides a dynamic dashboard that helps ensure you’re making data informed decisions in your day-to-day work.
  • Diagnostics
    • Diagnostics helps agencies view and address problems at their source by allowing easy data exploration and precise root cause analysis.
  • Deployment
    • Deployment provides simulation and modelling tools to enable you to test different station locations, apparatus deployment, and staffing placement in seconds.
• Risk
  • Our Risk app is an interactive risk assessment tool. It combines dozens of data sources to map the likelihood and consequence of risk in your community. This helps fire departments prioritize prevention, mitigate risk, and build defensible risk reduction strategies.

We’re glad to have you with us, next we’ll cover our implementation process in more detail.